Two Gals and a Broom Service Policies:
Office Hours: Monday through Friday from 8:00 a.m. to 5:00 p.m. If we are very busy, you may get our voice mail. We return our calls promptly. If you reach us after hours, your call will be returned by the next business day.
Holidays: Our office is closed on all major holidays which are; New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, & Christmas.
Newsletters/Photos: Occasional newsletter emails are sent to our customers, usually quarterly. Our newsletters contain important updates on holiday closures, snow days, interesting home management tidbits, and information on additional services or specials.
From time to time we may snap a photo of a room, or something within the room that we have cleaned. These photos may be used in our training programs for new staff, our client portfolio, and social media. Your personal information such as name, address, or anything of that nature will always be kept confidential. If you would like to opt out of this, please let us know.
Customer Feedback: Each of our clients have different needs. Please keep us informed of any comments or suggestions you may have. The more specific your feedback, the better job our staff can do for you. If you are not satisfied with the cleaning, please let management know of your concerns within 24 hours of the service.
Products: Two Gals and a Broom Inc. will provide the products and equipment necessary to clean your home. Our products are earth-friendly and completely safe for your surfaces. If you would like us to use a product we do not carry, then please provide that product and we will be happy to use it in your home. We cannot, however, guarantee the safety of products that you provide. For heavy build-up or stains, we may request your permission to use a stronger cleaning agent, which may contain toxins. Please ask our office if you would like more specific information on our products.
We are happy to customize cleanings to fit individual needs. Please communicate these needs to our management staff and we will be happy to accommodate, so long as the requests are for tasks in which our cleaner has been professionally trained. We offer several different types of cleanings tailored to your needs. Below is a list of the tasks performed on each type of cleaning, and how the time is used.
Move-In/Move-Out Cleanings: These are deep cleanings in a house or apartment where there is little or no furniture. These cleanings include our typical home cleaning services and for an additional cost we can work from a list of priorities, typically completed via email.
Repeat House Cleanings: After the initial cleaning, we charge a fixed rate for regular service (weekly, bi-weekly, 3 weeks, & monthly). This rate includes the basic tasks listed below:
Living Spaces: Dust nick knacks, furniture, cobwebs and window sills; dust moldings and baseboards as needed; dust ceiling fan blades and light fixtures; clean glass on front, rear, and any sliding glass doors; change bed linens (if left out); remove trash and replace bags (please provide the location of the bags); tidy the overall room appearance; dust blinds (we are only equipped to do a superficial blinds dusting, scrubbing or thorough cleaning requires a blinds specialist); vacuum floors and carpeting; and damp mop all non-carpeted surfaces.
Bathrooms: Scour all visible interior and exterior parts of toilets; clean sink, counter, and mirrors; scour shower/tub walls, and fixtures; dust shelving, nick knacks, and picture frames; empty trash; and damp mop all non-carpeted surfaces including back behind the toilet.
Kitchen: Clean exterior of large appliances; clean inside and outside of microwave; clean small countertop appliances including underneath and behind the small appliances; clean counter tops and backsplash; clean sink area (including window above sink if applicable); empty trash; and damp mop all non-carpeted surfaces.
Weekly & Bi-weekly Client Services: Our automated system allows us to give an estimate on basic cleaning services which cover the tasks most of our clients expect, as listed above. The optional cleaning services are included at no additional cost on a rotational task schedule to weekly and bi-weekly clients only. The optional cleaning services are provided upon request, for an additional charge to all other clients. Popular optional cleaning services include, but are not limited to:
~ Clean the outside of Kitchen and Bathroom Cabinets (oil if wood)
~ Wet wipe baseboards (takes two visits)
~ Wet wipe window sills
~ Wipe inside of refrigerator
~ Vacuum furniture (one room)
~ Wet wipe door facings and frames
Additional cleaning services: We also offer the following items at an additional charge.
~ Clean out refrigerator
~ Clean oven
~ Clean reachable interior windows where no ladder or step stool is needed
~ Sweep out garage or basement
~ Clean out fireplace, we cannot remove wood, this is a general vacuum out
~ Cleaning of windows
Cleaning Times: We do our best to be prompt and meet the cleaning time indicated, but traffic and other clients may affect our schedule. If your scheduled cleaner is going to be more than 30 minutes late, we will contact you. If no arrival time is indicated, then the cleaning will be completed between the hours of 8:00 a.m. and 5:00 p.m. Our cleaners appreciate your flexibility. When possible, please allow for an open time frame rather than an exact arrival time.
Payment Policy: Payment is due on the day of service by credit card, check, or cash.
Late Fee: Overdue payments are subject to a late fee of $25.00.
Late Cancellation/No Show Fees: If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours’ notice (excluding weekends) is required. We must adhere strictly to this policy to prevent lost wages for your cleaner.
Should a cleaning appointment be cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning’s cost will be charged.
Should a cleaning be rescheduled by the client less than 48 hours in advance, rather than cancelled, a fee of $25.00 will be charged.
On the rare occasion that Two Gals and a Broom must reschedule or cancel an appointment with less than a 48 hours’ notice, a $15.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.
Inclement Weather: Sometimes the weather or roads are snowy/icy. In these instances, we will do our best to make it to your regular cleaning while keeping the safety of our staff as a number one priority. If we must cancel due to the weather, we ask that you are flexible with us as the schedule will change. We will do our best to add you to you to the schedule within the next 48 hours after our closure. We will not offer any credit or charge a cancellation on cleanings needing to be rescheduled due to the weather.
Returned Check Fee: Returned checks are subject to a $35.00 processing fee and may incur late payment fees if the issue is not immediately remedied.
Assigned Cleaner: Your assigned cleaner will be your default cleaner except for illness, vacation, personal emergency, or an ongoing schedule change. If your default cleaner has an ongoing schedule change or no longer works here, s/he will be replaced with another trained cleaner who will have your home’s customized Work Order.
Loss or Breakage: Two Gals and a Broom Inc. is licensed, bonded and insured well beyond the minimum amounts purchased by many housecleaning companies. Ask our office for details on insurance limits.
100% Satisfaction Guarantee: At Two Gals and a Broom Inc. we strive to provide outstanding cleaning services for our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 24 hours of service for us to address and correct the problem. If we receive prompt notification, we will come back to examine the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge.
If we do not receive notice of a problem within 24 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will we be able to compensate anything for your inconvenience.
A minuscule list of things we cannot do:
~ Wet wipe any light fixtures
~ Wash and put away any dishes. If there are dishes in the sink, we will move them to clean and place them back in the sink
~ Go any higher than a 2-step ladder. We do have long dusters to reach high ceilings, windows and such
~ Our policy on encumbers, like a desk full of paperwork, if there are more than six items on the surface, we only swifter the items and the surface
If you have any questions regarding our policies please feel free to reach out to us! Contactus@twogalsandabroomkc.com – 816.472.4257