Within reason, it is customary to declutter surfaces and counters and pick things up from the floor. That will allow your cleaners to focus on the grime and dirt. Dishes are considered to be a daily task, so please clear away any dishes from your counters and sink as best as you can. Your cleaner will be glad to move a couple of dirty dishes so they can clean the sink. Once the sink has been cleaned, the dishes will be put back where they originally found them. If you chose to have us change your bed linens, please place them on the bed. Our cleaners will put the dirty linens in your laundry room or another specified area.

#1 is Client Feedback. Everybody wants to have a clean house. However, you may be surprised how much that vision can vary from one client to the next. Please communicate with us frequently. We always encourage you to double-check our work. Our Team Leads always check their team members’ work, and they are responsible to thoroughly check each house by conducting a final walk-through after the work is complete.

Our priority is your satisfaction! We stand behind our 100% Satisfaction Guarantee. If we do not do the job to your complete satisfaction, simply leave things as they are. Then call us within 24 hours of the service so we can get the issue corrected. We will go back and correct any issues at no extra charge. If the cleaning was done well, but additional time was needed to complete everything you wanted to have done, then we can make arrangements to schedule additional time for your next cleaning appointment. After each cleaning, you will also be sent a 1 click survey so you can tell us if there was anything that could have been done better or differently. We love feedback from our clients and work had to make sure each house is perfectly cleaned on every visit.

Our company is pet-friendly. Our cleaners love to meet your pets! As you are completing the “get a quote form” you will be asked bout your pet s and any special instructions you have for them. A majority of our clients leave their pets in a kennel or inside a room we are not cleaning if they will no be at home. All of the cleaning products that we use are safe for all kinds of pets and families.

Yes and no. We will assign a default Team Lead for your recurring bi-weekly or weekly service. Occasionally, they might have a different cleaner. In the rare event of sick or vacation days, if your Team Lead happens to be out that day, your cleaning will be done by either a different Team Lead, our Field Manager, or our Trainer (and the members of their team). Ongoing schedule changes can occur occasionally. If there is anything with your appointment that needs to be changed, we will definitely give you as much advance notice as we can. A majority of our clients really love all of their cleaners. However, if you are not happy with the “fill in” team of cleaners, please tell us so we can immediately address any concerns. Rest assured that we will not be satisfied until you are.

After we receive your key, it will be tagged with just your first name which makes it identifiable just to our company. It does include your address or any other information. Then your key is put inside of our office’s key safe until cleaning day. After your cleaning has been completed, your key will be returned to our key safe until your next appointment. If anyone not part of our company got the key they would not know who it belonged to.

No. Only if you want to be. A majority of clients prefer staying out of the way and get other things done and then come home to a sparkling clean house. Most clients will leave us a key to keep on file for each cleaning or a garage code. If you prefer to be at home, you are welcome to do so and we can work around you.

We do not require tipping. However, if you want to tip you can. We have been asked a number of times, what a typical cleaning tip is. We tell our clients that they are not required, but the industry standard for a tip is 15-20% of your total cleaning price. The tip can be left with your payment and then our management will make sure the money is properly distributed. It is simply a special thank you for our cleaners’ hard work. You can also leave a note of appreciation. It means a lot to us. Your business is sincerely appreciated.

After scheduling your cleaning appointment, we will send you an email confirmation for your initial appointment. Then, 72 hours before each of your recurring appointments, we will send you a reminder email that we will be arriving to complete your appointment on the specific date. 24 hours before your appointment, we will send you a text reminder that will say that tomorrow is your favorite day (cleaning day!). It will not literally say this, but we just know it is the favorite day for our clients. On cleaning day, our cleaners always send you a courtesy text to let you know we are on our way and provide you with an estimated arrival time.

No, we cannot do laundry. We will typically have completed cleaning your house before the entire laundry cycle could be completed (washing, drying and folding).

This will vary depending on the house. Typical cleaning times with a 2 cleaner team are 1.5 to 3.5 hours depending on how large the house is.

Our cleaners have all of the necessary equipment and supplies to complete your house cleaning. If there are any specific products or items that you want us to use, please contact our office when you are booking, provide your products or items with notes for our cleaners, and we will be happy to use these.

In order to get started, we will ask you to go to our website and submit your quote request by clicking on the link “Get a Quote.” Then our “get a quote form” asks you everything you need to know to provide you with an accurate estimate. After we receive your quote, you will receive an email from us with pricing and the availability that is on our schedule. Be aware that our appointments book quickly, the sooner you can respond and confirm starting your service, the better. After we have received your confirmation for service, we will put you on our schedule as one of our recurring clients. If you chose weekly on Tuesday, then you can expect that your cleaning appointment will be completed every Tuesday (as long as there are no weather delays or other issues). If you choose monthly on Tuesdays, you can expect that our cleaners will arrive to clean on Tuesdays every 4 weeks.

Yes, we are insured, bonded, and licensed far beyond the minimum amounts that many house cleaning companies purchase. We carry workers’ compensation as well.

The vast majority of times a single cleaner will clean your home, with the exception of first time cleans and larger homes.

When hiring, we are searching for candidates who will be successful over the long term with us. We carefully choose the best applicants. Our applicants all go through an in-depth interview and application, several reference checks, and a nationwide criminal background check. Every cleaning partner is required to take and pass exams on problem-solving skills, safety, product knowledge, and our procedures and policies. This prepares them for their 12-week training program.

All applicants undergo an in-depth interview and application, several reference checks, and a nationwide criminal background check.