Should you need to reschedule or cancel, please make sure to provide a 48 business hour notice (excluding weekends) to ensure you aren’t charged a cancellation/rescheduling fee. If less notice is given, the cancellation fee is $25 if you reschedule to another day. If the appointment is skipped altogether, the cancellation fee is 50% of the entire cleaning cost. This helps reimburse your cleaner for lost wages. You can contact us by emailing us at contactus@twogalsandabroomkc.com, or via phone, (816) 472-4257. We appreciate you for your understanding regarding our policies. Our cancellation policy can be found here: Service Policies.
If you are a weekly client and you need to skip a cleaning, the price on your next cleaning will increase to a bi-weekly price (for the next cleaning only).
If you are a bi-weekly client and you need to skip a cleaning, the price on your next cleaning will increase to a monthly price (for the next cleaning only).
If your home is serviced every 3 weeks and you need to skip a cleaning, the price on your next cleaning will be a monthly price (for the next cleaning only).
If you home is serviced every 4 weeks and you need to skip a cleaning, the price on your next cleaning will increase by $45.00 (for the next cleaning only).
When appointments are canceled or skipped, it will take our cleaners longer to complete your cleaning.
