Yes and no. You will be allocated a default Team Lead for recurring bi-weekly and weekly service. It’s likely that they will have a different cleaner depending on the cleaning day. In the rare cases of sick/vacation days, if your Team Lead is not around, the cleaning job will be carried out by either our Trainer, another Team Lead, or our Field Manager (and their members). Ongoing schedule alterations happen regularly. If there’s something that needs to be changed with your appointment, we will give you as much advance notice as possible. The majority of our customers love the cleaners we send out. If you’re not pleased with your substitute team, please inform us and we will get your concerns smoothened out. You can be sure that we are not satisfied unless you are satisfied!