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Customer Satisfaction

from 1005 reviews


Oct 18, 2019

My thanks to the team of Tiarra and Jodee as well as Bunny and Nicole. After truly lovely and professional conversations with Bunny, my first experience with the actually cleaning by the Two Gals and a Broom team that came to my house could not have been much worse. Therefore, I posted a long and extremely dissatisfied review after my very first cleaning and I wanted to allow two times to elapse so I could provide a follow up. First, let me say that every company has things that go wrong but the mark of a great company who upholds their promise of quality is how they handle those occurrences. Bunny and Nicole were extremely responsive. They came for a site visit and agreed that each item I noted was indeed within the expectations of a routine cleaning, even a first cleaning. After outlining a proposed plan, including agreeing to never sending the same team that was there the first time, they asked if I would be comfortable giving them a second chance to which question I agreed. The second cleaning was wonderful - very thorough and accommodating a few of my preferred natural cleaning products. Nicole was involved with the new team to assure it was done with excellence. Then the third cleaning with the new regular team was also excellent. Tiarra and Jodee are lovely ladies and get right to making my house shine. We are about ready for our fourth cleaning tomorrow. I am pleased it ultimately worked out so well, reinforcing my impressions from the early calls with Bunny. Taylor McMaster .

- Taylor

Nov 12, 2019

Our first professional cleaning was worth every penny.

- Brian

Nov 12, 2019

Thank you SO much!

- Heidy

Nov 7, 2019

Not only were the girls hard workers but also seemed to want to make sure I was happy with their work

- Vicki

Nov 5, 2019

Just a note to say tks for a great crew. One thing though, next time they make the bed, be sure the top sheet is put on right. This time it was put on backwards and upside down. We will survive!! Wynn

- Lynda

Nov 7, 2019

Outstanding job as always...

- Dorcas

Nov 5, 2019

i love how you clean my kitchen. I wish I could keep the stovetop as clean and smooth as it is when you do it. Maybe I should take some lessons when you’re here the next time!!!! Many thanks ... again!

- Evelyn

Nov 5, 2019

Good Job Nice Friendly. Gals

- Gerry

Oct 17, 2019

My cleaning ladies are a lifesaver! I have my weekends back now instead of cleaning all weekend!

- Romae

Oct 16, 2019

Very good, friendly crew!

- Casi


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